USERS
UX SCOUTS will find your users and group them into personas. Your app pages are informed by and built for the personas. Their needs and their goals are expressed in the user UX design.
PROTOTYPE
We start with simple sketches then we make digital wireframes for user testing. Finallly we build the full high-resolution prototype with photos and texts and functioning menu-system. This is our deliverable.
USER TESTING
We do user testing after completion of wireframes and the final prototype. User testng helps us make improvements to the UX and A/B shows us better choices for page design.
FIND YOUR REP is an app and website that helps users find their elected representatives
PROBLEM STATEMENT
Clara is a mid-forties mom who needs a simple way to contact her local, state and federal representatives because she wants to be heard and to have her opinions matter
GOAL STATEMENT
Our FIND YOUR REP app will let users find their local, state and federal representatives which will positively effect them by making them feel that their opinions matter. We will measure our success by downloades, website views, and messages sent
Clara Beal (45)
San Francisco, CA
SCENARIO
Clara was bothered by an article in NYTimes. It said the US President had vioated the Constitution in an executive order. She wanted to express her disapproval to a member of Congress but was not sure who to contact.
EXPECTATIONS
Clara expects to be able to find her Congresspersons.
Clara expects to be able to find her local, state and federal representatives.
USER SEARCHS
USER FINDS
USER CONTACTS
- 1 - Browse internet for term "find my congressman"
- 2 - User finds a few sites but they are complicated or not trustworthy
- 3 - User Finds a websites to locate representatives
- 4 - It works okay but user wishes the site had state, local and federal represententives
- 5 - User sends email fine
- 6 - User would like a way to remember all her emails
Opportunities to Improve
- Create a user-friendly app that has a cool, edgy design.
- Have a single purpose to find representatives and to contact representatives.
Ownership
- The design team is solely responsible for design ideas
- The user-testing team is responsible for getting feedback from test users
HOMEPAGE
Simple, edgy and easy to understand
ADDRESS
User submits their address to find their representatives
REPRESENTATIVES
Tabbed list of representatives by local, state and federal
CONTACT
Easily contact representatives through app
HOMEPAGE
Simple, edgy and easy to understand
ABOUT
Clear explanation of the purpose of the website
FIND YOUR REP
User enters their home address to get full list of representatives
REPRESENTATIVES
Representatives are shown in tabbed display by local, state and federal governments.
CONTACT REP
Contact page has contact form and displays reps address, email and phone.
CONTACT SITE
User may also contact the FIND MY REP website admins
HOMEPAGE
Wireframe of homepage showing basic elements
ADDRESS
Wireframes of user address entry form
REPRESENTATIVES
Wireframes of what returned values will look like
MENU
Simple side-open navigation for mobile devices
HOMEPAGE
Basic outlines with functional navigation
REPRESENTATIVES
Shows cencept of tabbed content
REP PAGE
Bio with contact email and phone number
CONTACT REP
Wireframe of the idea of contact form